The Valley News switched over to a new phone system on Wednesday, which meant the newsroom’s old, simpler desk phones were put out to pasture and replaced by trim, sleek models.
This also meant a room full of journalists had to learn ~on the fly~ how to operate the new phones. (In case you’ve never been in a newsroom, someone is ALWAYS on the phone, and the phone is always ringing. So, things get difficult when you no longer know how to answer calls.)
The transition went something like this:
However, after a quick game of actual office telephone and only a brief moment of panic, we’re now reasonably confident we can both answer the phone when it rings and transfer calls around as needed. Huzzah!